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FAQ - Frequently Asked Questions

Is the product under warranty?

Yes, it is. Each product marketed by Grupa Azoty is under warranty, and its duration is specified for each respective material in the Technical Questionnaire.

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How can I get the ordered product?

  •  Collection from the front office prior notification of such intention and fix the appointment date. It is necessary to provide personal information: your name, ID number, vehicle registration number.
  • Shipment at the customer’s expense. In this case the recipient shall order the carrier and inform the sales department of the date of receipt. In the case of shipment by DHL commercial department organizes shipment itself.
  • Shipment at the supplier’s expense (conditions previously agreed with the Customer Service Department).

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Where and when can I receive the goods?

For individual customers and shipping companies receipt of goods takes place every working day from 07.30 to 14.00.

Place of entry documents receiving - DWT (Proof of goods delivery ):

Grupa Azoty S.A in Tarnów-Mościce, Trade Center

Chemiczna 7, tel: 014 637 2388

Each receipt of goods should be agreed upon with the Customer Service Department.

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Whether and how can I get the contract documents (invoice, certificate, bill of lading)?

Documents can be obtained by using the portal (registered user) via the "CUSTOMER DATA" tab or by contacting our Customer Service Department.

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How to agree to terms and conditions (date of payment, price, type of delivery)?

Any determination of such conditions is carried out individually for each client by contacting with the Product Manager.

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How to properly dry Tarnamid?

It is recommended to dry Tarnamid by using the dehumidifier air dryers at 80° C for 2-4 hours. If the material has an extremely high moisture content, it may be necessary to continue the drying until the moisture content falls below 0.1%.

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What should be the Tarnamid humidity to injection?

The recommended material humidity for injection should be less than 0.1%

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What is the recommended temperature for Tarnamid injection mold?

The temperature of the injection mold for processing Tarnamid should be in the range of 60 - 80° C.

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Is it necessary to dry the masterbatch prior to Tarnamid injection?

Yes, masterbatch should be dried because it may contain a certain amount of moisture, which may adversely affect part quality.

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What is the recommended temperature of Tarnamid processing?

In case of non-reinforced grades it is recommended to process at temperatures of 230-270° C, and in case of reinforced grades 240-280° C.

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Where can I find information about Tarnamid processing parameters?

Further information regarding the processing of each plastic contain the Product Cards.

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Does Tarnoform require drying before processing?

Tarnoform is not a hygroscopic material, but if it is humid (for example because of contact with water or dewing), it should be dried before processing.

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How to properly dry Tarnoform?

It is recommended to dry Tarnoform by using dryers with the dehumidifier at the temperature below 120° C for 2-4 hours.

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What should be the Tarnoform humidity to injection?

The recommended material humidity for injection should be less than 0.1%.

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What is the recommended temperature for Tarnoform injection mold?

The temperature of the injection mold for processing Tarnoform should be in the range of 80 - 110° C.

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What is the recommended temperature of Tarnoform processing?

It is recommended to process Tarnoform at temperatures of 170-230° C.

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Where can I find information about Tarnamid processing parameters?

Further information regarding the processing of each plastic contain the Product Cards.

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